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Complimentary Worldwide Delivery · Individually Crafted

CLIENT CARE & ADVISORY

Questions, Answered Clearly.

Clear guidance on bespoke ordering, custom measurements, atelier production, international delivery, and hide care.

Ordering

How do I order?

Select a design from our collection, choose your colour and standard size or Custom sizing option, add any fit notes, and proceed through secure checkout.

Is every jacket made to order?

Yes. The collection is made to order to ensure individual attention, precise fitting, and exceptional craft for each client.

Can I request custom adjustments?

Yes. Each product page allows you to select custom sizing and specify fit or finishing preferences before production begins.

Payment

How does payment work?

All orders require full payment at checkout via secure encrypted payment. Your order is confirmed and enters atelier production immediately upon authorization.

Which payment methods are supported?

We support major international credit and debit cards, including Visa and Mastercard. All payments are securely encrypted.

Is my payment information secure?

Yes. Card details are encrypted directly on PCI-DSS certified servers. SHAIKH & CO. never stores raw card details or CVVs.

Sizing & Bespoke Fit

How do I choose my size?

Consult our Size Guide for detailed measurement instructions for leather jackets and blazers. You may select a standard size or Custom for bespoke adjustments.

What measurements are needed for custom sizing?

For a custom fit, provide chest, shoulder width, sleeve length, waist, and height in inches or centimetres.

What if my measurements require verification?

Our master tailors review every custom measurement profile before cutting the hide. If any proportion appears unusual, we reach out directly to confirm.

Production & Delivery

How long does production take?

Most made-to-order pieces require 10-14 business days for each individually crafted jacket.

Do you ship internationally?

Yes. Orders include complimentary express air freight with full international tracking.

Are duties included?

Import duties and taxes are assessed by destination customs authorities according to international courier standards.

Returns & Guarantee

Can custom products be returned?

Because each piece is made to order to client specifications, change-of-mind returns are not accepted. Our master tailors ensure fit verification before production, and support for manufacturing defects is guaranteed.

What if an item is defective?

Contact Client Care within seven days of delivery with your order number and photographs. Defective items are repaired, replaced, or corrected promptly.

Leather & Materials

What hides do you use?

We craft exclusively with full-grain cowhide, supple lambskin, smooth calfskin, and premium goat suede.

How do I care for my leather jacket?

Keep leather dry, store on a contoured hanger, and apply quality leather conditioner periodically. Detailed care guidance is provided with every jacket.

Need guidance for your bespoke piece?

Our concierge is available to assist with measurement verification, leather swatches, and special custom requests.

Contact Client Concierge